Terms of Service
These terms are the agreement between you and TAPKEEP LLC ("Tapkeep", "we", "us"), 5225 Trents Pl, Baton Rouge, LA 70817, USA, for Tapkeep: the app for iPhone and Android, the card builder at tapkeep.me, the card pages we publish, and what comes with them, such as short links, QR codes, Tapkeep NFC cards, Wallet passes and Tapkeep Search. By creating an account or using Tapkeep, you agree to these terms and to the Acceptable Use Policy, which is part of them. The Privacy Policy explains how we handle information.
If you only open someone's card, share your details with them or write a review, the parts that apply to you are "If you visit a card", the Acceptable Use Policy and the general terms at the end.
1. Who can use Tapkeep
You must be at least 18 and able to enter a contract. You may use Tapkeep for yourself or for a business you are allowed to act for; then "you" also means that business. You may not use Tapkeep if United States law bars you from receiving its services.
2. Your account
You sign in with your email address and a password. We email you a code to confirm your address and to reset your password. Keep your password private: you are responsible for what happens under your account. Tell us at support@tapkeep.me straight away if you think someone else has used it.
3. Plans and payment
Free stays free. Making cards, publishing them and keeping them online costs nothing, with no trial that ends. The Free plan includes up to two cards.
Paid plans. Premium costs $9.99 a year and Professional $39.99 a year, in US dollars. Each adds more cards and features, as the Plan page describes. Plans for companies (Business and Enterprise) are offered separately and may come with their own terms. Plans are bought on the website, not in the app. Stripe takes the payment; we never see your card number.
Automatic renewal. A paid plan renews automatically every year, at the price you agreed to, charged to the payment method you gave, until you turn renewal off. You can turn renewal off at any time, online, on your Plan page, without writing to us. When you turn it off, your plan stays on until the end of the year you paid for, and nothing is charged again. Before each yearly renewal, we email you the price, the renewal date and how to turn renewal off.
Free trials. You can try Premium free for 7 days and Professional for 14. A trial needs no card details and charges nothing. Each plan can be tried once per account, and not after you have paid for that plan or a higher one. When a trial ends, your account goes back to the plan it had before.
Changing plans. Moving from Premium to Professional charges the difference for the rest of your current year at once, and your renewal date stays the same. Moving from Professional to Premium takes effect at your next renewal; nothing is refunded for the current year.
If a payment fails, your plan stays on for a short time while you update your payment method. If it is still not paid, the plan ends.
When a paid plan ends, your cards stay online, at their addresses, with their links and QR codes. Their paid choices switch to the free versions, and features that need the plan stop, such as reviews and content that opens on the card. Nothing is deleted, and if you buy the plan again you can bring your choices back. If you have more cards than your plan includes, they keep working, but you cannot make new ones until you are within it.
Price changes. We may change our prices for the future. A change never applies to a year you have already paid for. If the price of your plan is going to change at renewal, we email you between 7 and 30 days before, with how to turn renewal off.
"Unlimited" means unlimited for ordinary personal or business use. We keep technical limits far above ordinary use to stop automated abuse; reaching one in good faith is a reason to write to us, not a breach.
4. Refunds
If you are not happy with a payment, write to support@tapkeep.me within 14 days of it, and we will refund it in full. A full refund ends that plan at once; your cards stay online with the free versions of their choices. After 14 days, payments are not refunded, except where the law requires it or as section 15 says. Turning renewal off does not refund the current year. A plan on an account switched off for breaking the Acceptable Use Policy is not refunded.
5. Your cards and what you put on them
You own what you put on your cards. You give us the permission we need to run Tapkeep with it: to store it, host it, show it to anyone who opens your card, make previews, QR codes and Wallet passes from it, show it in Tapkeep Search, and let search engines list it. This permission lasts while the content is on Tapkeep, and for the time copies stay in our backups.
A published card is a public page. Anyone who opens it can read it, save your contact and share its link.
You promise that you have the right to use everything you put on your cards, including photos, logos, names and trademarks, and that it follows the Acceptable Use Policy. Testimonials you add must be the real words of real people, used with their permission.
6. The people you collect
Tapkeep keeps the details people share through your card, the cards you scan, and your notes about them. You are responsible for how you use them. Follow the laws that apply to contacting people, such as rules on marketing email, calls and texts, and stop contacting anyone who asks you to. If someone asks us to remove details they shared with you, we may pass the request on to you or remove them.
7. Card addresses, codes and NFC cards
Addresses. Your card's address (tapkeep.me/your-name) is held for you while you set the card up and is yours when you publish it. Addresses are first come, first served, and some words are reserved. You can change a card's address; each card can keep up to five earlier addresses, and they lead to the new one while the card is live. While the card exists, nobody else can take an address it has used. If you delete the card, its addresses stay yours for 30 days, then anyone may take them. If you delete your account, they are released after 30 days. We may switch off an address that impersonates someone, misleads, infringes someone's rights or breaks the Acceptable Use Policy.
Short links and QR codes. Professional includes up to 25 short links. Short links keep working whatever your plan later is, unless one is switched off as harmful. Every card's own QR code works on every plan.
Tapkeep NFC cards. When you set up a Tapkeep NFC card, the app writes your card's link to the chip and locks it with a password that only Tapkeep holds, so nobody can rewrite it. An account can hold up to 50 chips. A chip that is switched off shows that the card is not active. Chip codes are never reused.
8. Tapkeep Search and votes
A published card is listed in Tapkeep Search unless you hide it, which you can do at any time. Anyone with a live Tapkeep card can vote a card up. A vote down counts only from someone who has that person among their contacts. Nobody sees who voted, and a score is not an endorsement by Tapkeep. Do not try to change scores with extra accounts, paid votes or anything else that is not a person's honest view.
9. Reviews on your card
On Professional and above, you can let visitors review you on your card. Every review shows once its writer confirms their email; you may take one down only if it is spam, abusive or hateful, not about you or your work, or shares someone's private information. We do not check whether reviews are true.
10. If you visit a card
You may open, save and share any published card. If you share your details through a card, they go to its owner, who decides how to use them; the Privacy Policy explains what we keep. If you write a review, it must be your own honest experience. You give the card's owner and us permission to show your name, stars and words on the card and wherever its reviews are shown, until you take the review down with the link we email you. If you report a card, tell us the truth as you know it.
11. Other companies' services
A card can show or link to other services, such as videos, booking pages, maps or social networks, and Tapkeep works with Apple Wallet, Google Wallet and Stripe. Their own terms apply when you use them, and we are not responsible for them or for what they do.
12. Our checks, and switching things off
We may check links against Google Web Risk's list of harmful sites when they are added, when a card is published and once a night. A link on that list can be refused or switched off automatically. A person reads every report about a card.
We may switch off a card, a link, a chip or an account, with or without notice, when we reasonably believe it breaks these terms, the Acceptable Use Policy, the law or someone's rights, or when a payment is reversed. When we switch off one of your cards, your account says so. If you think we got it wrong, write to abuse@tapkeep.me and we will look again.
13. Copyright complaints
If something on Tapkeep uses your work without permission, send a notice to our copyright agent: Copyright Agent, TAPKEEP LLC, 5225 Trents Pl, Baton Rouge, LA 70817, USA; abuse@tapkeep.me with "Copyright" in the subject; or +1 (225) 317-9586. Include your contact details; the work; where it appears on Tapkeep; a statement that you believe in good faith the use is not authorized; a statement, under penalty of perjury, that your notice is accurate and that you own the work or may act for its owner; and your signature. We remove material in response to valid notices. If your content was removed and you believe that was a mistake, you can send a counter-notice to the same address. We switch off the accounts of people who infringe again and again.
14. The apps
We let you use the Tapkeep app on devices you own or control, for using Tapkeep. Do not copy, change or take apart the app, except where the law allows it. The rules of the store you got the app from also apply: if you got it from Apple's App Store, Apple's Licensed Application End User License Agreement covers the app itself. Apple and Google are not parties to these terms and are not responsible for Tapkeep.
15. Changes to Tapkeep
We improve Tapkeep and may change, add or remove features. If we ever close Tapkeep, we will tell you at least 90 days before, you can download a copy of your data during that time, and we will refund the unused part of any year you have paid for.
16. What we promise, and what we do not
We work to keep Tapkeep available, fast and secure. But it is provided "as is" and "as available". To the fullest extent the law allows, we make no other promises, including that Tapkeep will always be available, free of errors, or fit for a particular purpose. We are not responsible for what visitors do with your card, or for other companies' services.
17. Limit of liability
To the fullest extent the law allows, we are not liable for any indirect, incidental, special or consequential loss, or for lost profits, data or business, arising from Tapkeep. Our total liability to you for anything arising from Tapkeep is limited to the greater of what you paid us in the 12 months before the claim and 100 US dollars. Nothing in these terms limits liability that the law does not allow us to limit.
18. Your responsibility to us
If someone makes a claim against us because of your content or because you broke these terms, you will cover our reasonable costs of dealing with it, including legal fees.
19. Ending things
You can stop using Tapkeep at any time. You can delete your account in the app (More, then Delete my account), on the website (your account, then Delete my account), or by writing to privacy@tapkeep.me; the Privacy Policy says what we keep afterwards. We may end your account if you seriously or repeatedly break these terms. Sections 5 (for backups), 6, 10, 13 and 16 to 20 continue after your account ends.
20. Changes to these terms, and the law that applies
If we change these terms in a way that matters, we tell you by email or in Tapkeep at least 14 days before the change applies. If you keep using Tapkeep after that, the new terms apply; if you do not agree, you can turn renewal off or delete your account.
These terms are governed by the laws of the State of Louisiana and of the United States. Any dispute about Tapkeep belongs in the state or federal courts for East Baton Rouge Parish, Louisiana. Nothing in these terms takes away rights that the law where you live gives you and does not let you give up. If a part of these terms cannot be enforced, the rest still applies. You may not transfer these terms to someone else; we may transfer them to a company that takes over Tapkeep. If we do not enforce a term at once, we can still enforce it later. These terms, the Acceptable Use Policy and the Privacy Policy are the whole agreement between you and us about Tapkeep.
21. Contact
Questions: support@tapkeep.me. Reports, takedowns and copyright: abuse@tapkeep.me. Privacy: privacy@tapkeep.me. Post: TAPKEEP LLC, 5225 Trents Pl, Baton Rouge, LA 70817, USA.